Documentation

INVOICE_LOOKUP_FAILED

500api_error

The invoice could not be read back.

Cause

The durable invoice store rejected the read. Deliberately NOT collapsed into a 404: 'we could not look' and 'it is not there' are different answers.

How to fix it

Retry with backoff. If it persists, contact support with the request_id.

Example response

500 INVOICE_LOOKUP_FAILED
JSON
{
  "error_code": "INVOICE_LOOKUP_FAILED",
  "error_type": "api_error",
  "error_message": "The invoice could not be read back.",
  "hint": "Retry with backoff. If it persists, contact support with the request_id.",
  "docs_url": "https://docs.billerapi.com/errors/INVOICE_LOOKUP_FAILED",
  "request_id": "d94f5e2a-8c3b-4f1e-9a7d-6b2c1e0f8a34"
}

Related

Canonical docs URL: https://docs.billerapi.com/errors/INVOICE_LOOKUP_FAILED

Was this page helpful?