BILLERAPI_UNAVAILABLE

Cause

The BillEBox backend could not complete its upstream call to BillerAPI, or BillerAPI rejected BillEBox’s own client credentials. Your user session is unaffected.

How to fix it

Retry with backoff. If it persists, contact support and quote the request_id.

Example response

{
  "error_code": "BILLERAPI_UNAVAILABLE",
  "error_type": "upstream",
  "error_message": "BillEBox could not reach BillerAPI.",
  "hint": "Retry with backoff. If it persists, contact support and quote the request_id.",
  "docs_url": "https://docs.billerapi.com/errors/BILLERAPI_UNAVAILABLE",
  "request_id": "d94f5e2a-8c3b-4f1e-9a7d-6b2c1e0f8a34"
}

Related

• Error handling — the error envelope shape and how to parse it
• Error code reference — every stable error code